NO SERVICE !!!

SERVICE WAS LOADED TO MY ACCOUNT INCORRECTLY BY *********** CONSULTANT. THE QUERY CAN ONLY BE RESOLVE @ THE STORE. DO NOT BOTHER PHONING HEAD OFFICE?CUSTOMER CARE. AFTER 1 WEEK PHONING THE 808 AND LOGGING CALL I WAS TOLD THAT THE BRANCH NEEDS TO SORT OUT. WENT ALL THE WAY TO BRANCH RECEIVE ANOTHER REF NO AND I WEEK LATER STILL NO RESPONSE. THEY DO NOT HAVE ANY CONTACT NO SO TO DO A FOLLOW UP I NEED TO VISIT THE BRANCH ONCE AGAIN. I HAVE REFUSED TO PAY THE ACCOUNT HOPING THAT SOMEBODY WILL CONTACT ME REGARDING OUTSTANDING AMOUNT SO THAT I CAN SPEAK TO ANYBODY REGARDING THIS MATTER. BUT INSTEAD I RECEIVE A SMS THAT MY SERVICE WILL BE SUSPENDED. I AM FEELING FRUSTRATED BECAUSE I DO NOT KNOW HOW TO RESOLVE THIS MATTER. MTN JUST DOESN'T CARE. I HOPE SOMEBODY WILL READ THIS AND DOES ACTUALLY CARE TO HELP ME