MW
Maryka W
1 reviews | Active since Dec 2014
08 Jun 2015, 10:52
NO SERVICE
A few months ago I lodged a complaint due to fact that I have no signal where I lived. I gave all the details you requested with ref ***. Months later nothing has happened still no signal. i'm getting very frustrated when my calls drop, messages not going through to no signal. Cant browse anything on internet ect. Please tell me how to go about cancelling my contract since you are not keeping up your part of the contract . I cannot hold on for half an hour on my phone for the call centre.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 11:12Hello marykaweyers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advised that your query has been sent to Network coverage department for feedback.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advised that your query has been sent to Network coverage department for feedback.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
MTN South Africa's reply10 Jun 2015, 11:12
Official
Hello marykaweyers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advised that your query has been sent to Network coverage department for feedback.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note due to the industrial action we are facing there will be a delay response. Kindly be advised that your query has been sent to Network coverage department for feedback.
Please rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***