1 reviews | Active since Mar 2013
NO SERVICE!!!
I have been trying to get hold of the Vaal Mall branch for the day and nobody gets through as the line is engage for the hole day!! I received an sms that I have reached 90%25 of my credit limit! What credit limit??? this is a top up contract how can there be a credit limit if all the lines on the account is top up contracts??? I never had this problem when I was with nashua mobile but since moving over to MTN and from last month I had had more troubles than my accounts worth!!!!<br> <br> I am not REGISTERED AGAIN on the MTN network and nobody seems to be able to assist me or willing to assist me.<br> <br> I am fed up with this kind of service why do I pay MTN for service that I do not have. Today is the 3rd and my account is locked again after my debit order went through!!!! I would like my lines to be open and active as I will take this up with my lawyer now for contract breach if this is not sorted out fast!!!!!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
To further discuss the credit limit on your account kindly contact 808 or *** from a landline or alternate network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
To further discuss the credit limit on your account kindly contact 808 or *** from a landline or alternate network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Bronwyn
REQ:***