PR
Petro R
1 reviews | Active since Jun 2015
01 Jun 2015, 11:49
No service
My contract has expired on the 10th of April 2015 and have beem trying to get hold of the 808 customer service line sins the 15th of April 2015 when I was told I must pay a Bill of R398 as my last payment and I payd R400. And I have been phoning from then till now and firts it sead that thay have a High Call Voluam and when I press the option 0 for a consultant the fone just beeps and gose of !! Now it seas there sistem has been corupted. And on the 25th of May thay send me another Bill for R192.33 that I must pay !! And that is not fear sins I have been traying to phone and have not gotin threw to then sins the 15 of April 2015 !! I WILL NOT PAY FOR THERE MISTAKES !!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 12:04Hello Petro007,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 12:04
Official
Hello Petro007,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,