AL
Ana L
1 reviews | Active since Mar 2009
21 Apr 2019, 19:28
No service
Hi I purchased 3 gigs of data on the MTN app on Friday night which haven’t been uploaded. I then emailed Sandisiwe Cofa yesterday my confirmations of payment. She assured me she had sent them to her supervisor so that he could attend to this issue. It is now Sunday evening and nothing has been loaded. Also I get 5 GB that gets loaded on the 12th and normally lasts at least until the end of the month. This month by the 18th it was finished. My 5 GB on my ****le lasted 1 day. There is something seriously wrong here. If this doesn’t get sorted out urgently I will be stopping my upcoming debit order until it is sorted!!
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MTN South Africa's replyOfficial
23 Apr 2019, 10:17Good Day Ana
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, the 3GB data has already been credited and will get Sandisiwe Cofa to then check the recent confirmation for the bundle that was loaded on 22-04-2019.
Tips of how you can save on data will be emailed to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, the 3GB data has already been credited and will get Sandisiwe Cofa to then check the recent confirmation for the bundle that was loaded on 22-04-2019.
Tips of how you can save on data will be emailed to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply23 Apr 2019, 10:17
Official
Good Day Ana
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, the 3GB data has already been credited and will get Sandisiwe Cofa to then check the recent confirmation for the bundle that was loaded on 22-04-2019.
Tips of how you can save on data will be emailed to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, the 3GB data has already been credited and will get Sandisiwe Cofa to then check the recent confirmation for the bundle that was loaded on 22-04-2019.
Tips of how you can save on data will be emailed to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,