BW
Barry W
1 reviews | Active since Mar 2009
21 May 2015, 17:53
No service
No 3G , no signal , no internet , customers cant contact me , this is ongoing and isnt getting sorted out .no call centre response .cant even get email on my 3g data card , What Am I Paying for ???? signal goes off continuously .
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 11:42Hello GumBum,
We truly are sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've tried calling you, however there was no answer. We needed to confirm how long the issue has been going on for and what location do you normally experience the problem.
We will suggest that you make contact with us on our Live Chat service. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've tried calling you, however there was no answer. We needed to confirm how long the issue has been going on for and what location do you normally experience the problem.
We will suggest that you make contact with us on our Live Chat service. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 11:42
Official
Hello GumBum,
We truly are sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've tried calling you, however there was no answer. We needed to confirm how long the issue has been going on for and what location do you normally experience the problem.
We will suggest that you make contact with us on our Live Chat service. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We've tried calling you, however there was no answer. We needed to confirm how long the issue has been going on for and what location do you normally experience the problem.
We will suggest that you make contact with us on our Live Chat service. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,