CK
CHESREE K
1 reviews | Active since May 2015
18 Dec 2018, 17:49
No service
I've logged a request for Itemized billing more than a week ago and I've received sms's stating that the query has been resolved, but up to date I haven't received my Itemized billing. I have a query pending with my bank and can't get this resolved, because my bank is waiting on my Itemized billing. The MTN customer service team is *********** and I don't get anything from them.
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MTN South Africa's replyOfficial
19 Dec 2018, 06:26Good day Chesra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your itemized billing has been resent. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your itemized billing has been resent. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Dec 2018, 06:26
Official
Good day Chesra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your itemized billing has been resent. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your itemized billing has been resent. You should receive it within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,