DD
Dallas D
1 reviews | Active since May 2015
20 May 2015, 13:12
No Service
switched my service provider in November last year to mtn.i have two issue's, when other mtn users have reception i do not, also the sales person said the number i received would be new and all i get are calls from businesses that are owed by the previous owner of this number.i have sent emails to the customerservice account(ref [#***2] and went to the mtn store at hemingways last week to be promised assistance and have not heard back when trying to call the store there is no answer(***).overwhelmed with regret.
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MTN South Africa's replyOfficial
27 May 2015, 14:00Hello Dallasdiemieniet,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all numbers issued to customers may also be recycled numbers meaning that they could been previously used. If you wish to be allocated another number you can do a number swap at a charge of R250.00 however we cannot guarantee that the new number issued will not have been previously used.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all numbers issued to customers may also be recycled numbers meaning that they could been previously used. If you wish to be allocated another number you can do a number swap at a charge of R250.00 however we cannot guarantee that the new number issued will not have been previously used.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply27 May 2015, 14:00
Official
Hello Dallasdiemieniet,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all numbers issued to customers may also be recycled numbers meaning that they could been previously used. If you wish to be allocated another number you can do a number swap at a charge of R250.00 however we cannot guarantee that the new number issued will not have been previously used.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all numbers issued to customers may also be recycled numbers meaning that they could been previously used. If you wish to be allocated another number you can do a number swap at a charge of R250.00 however we cannot guarantee that the new number issued will not have been previously used.
Thank you
Wenzile Masina
REQ:***
Best regards,