JJ
Jaundre J
1 reviews | Active since Jun 2018
28 Aug 2018, 16:54
No Service.
Wondering if anyone works at MTN. Been a week since I posted and pleaded for help/assistance and still nothing. I have emailed the people who assisted me the whole time, every day last week as well as today with no response what so ever. Now I have to pay for something which is FREE and which I also cannot use at all, this is not fair. None of this was my mistake. My whole bill is a mess and no one seems to be able to rectify it. I will never ever recommend using MTN. I did not want to fight or complain but this is totally unacceptable.
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Replies (2)
MTN South Africa's replyOfficial
28 Aug 2018, 19:17Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the first month bill was high due to prorata app****,the invoice finalised on the 11/08/2018 is R429.29 however we have urgently requested the copy of your contract from sales department will then send it to you ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2018, 19:17
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the first month bill was high due to prorata app****,the invoice finalised on the 11/08/2018 is R429.29 however we have urgently requested the copy of your contract from sales department will then send it to you ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
JJ
Jaundre J's updateReviewer Update
28 Aug 2018, 19:37Good day Mike. Please note I have already paid the prorata last month. Please also refer to my previous posts. I am being billed for a free item. I will gladly forward you all the emails exchanged between myself and the ladies who assisted me. You may also request all phone calls. There was no misunderstanding. All the problems started when Bradley forgot to send my free simcard months ago. I can also send you a copy of the contract. Apart from the free item Im paying for, the bill for my other number is also wrong.
JJ
Jaundre J's update28 Aug 2018, 19:37
Reviewer Update
Good day Mike. Please note I have already paid the prorata last month. Please also refer to my previous posts. I am being billed for a free item. I will gladly forward you all the emails exchanged between myself and the ladies who assisted me. You may also request all phone calls. There was no misunderstanding. All the problems started when Bradley forgot to send my free simcard months ago. I can also send you a copy of the contract. Apart from the free item Im paying for, the bill for my other number is also wrong.