BS
Buhlebezwe S
1 reviews | Active since May 2018
29 May 2018, 10:18
No service
I have tried to query airtime disappearing on my account it's either their consultants don't know what's happening you are left on hold forever no escalations are fine. I have 2 contracts with this company and clearly they do not value my business. I don't know whether it's the incompetence of the consultants or the system. I need solutions to my problems and they just add problems
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Replies (2)
MTN South Africa's replyOfficial
29 May 2018, 10:25Good day Buhlebezwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the dates , times and what sort of transaction is taking place (eg data, voice, content charges etc).
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 May 2018, 10:25
Official
Good day Buhlebezwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the dates , times and what sort of transaction is taking place (eg data, voice, content charges etc).
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
BS
Buhlebezwe S's updateReviewer Update
01 Jun 2018, 19:36The problem started on the 21/05/201 around 18:00 I was transferred R10 and 30m later I recharged with another R10 and the airtime disappeared. On the 26/05/2018 around 20:00 I electronically recharged with R30 airtime bought data for 17 and Rush hour bundle for R2. 50 for 10m I made calls for the 10m had a balance of R10 which when I tried to make a call on the 27th was not there. I called the call Centre for 3 consecutive days without any assistance. I'm much disappointed
BS
Buhlebezwe S's update01 Jun 2018, 19:36
Reviewer Update
The problem started on the 21/05/201 around 18:00 I was transferred R10 and 30m later I recharged with another R10 and the airtime disappeared. On the 26/05/2018 around 20:00 I electronically recharged with R30 airtime bought data for 17 and Rush hour bundle for R2. 50 for 10m I made calls for the 10m had a balance of R10 which when I tried to make a call on the 27th was not there. I called the call Centre for 3 consecutive days without any assistance. I'm much disappointed