BL
Belinda L
1 reviews | Active since Nov 2015
08 May 2018, 14:06
No service
I have contacted the MTN Direct contact centre several times today in connection with an upgrade done on 4 May 2018 with Jack Letswalo for the LG G6 + TV. Nobody can tell me how to claim the TV and the last call I made I was told that this contract could not be done with MTN direct. I am being transferred from one department to another and nobody seems to know what they are doing!!!
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MTN South Africa's replyOfficial
08 May 2018, 19:21Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 May 2018, 19:21
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,