AG
Adri G
1 reviews | Active since Mar 2024
05 Mar 2018, 14:05
No service
I have a problem with my account. I am trying to solve it. But the people transfer me from one department to another. Is there nobody that can type in a pone number to a computer and read what the problem is. Or click on a activate bottom. Are MTN system so complicated that the friendly people can not understand it. How can I get the service that I have paid!!! FYI please do not try to phone me on my disconnected cellphone number (like before) for you will not be able to get hold of me. Please phone me on my new Vodacom number on ***
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MTN South Africa's replyOfficial
09 Mar 2018, 09:51Dear Francina,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused by the delay in resolving your matter.
We value your input and also appreciate the time you took to raise your concerns with us. The issue has been resolved as per our conversation. We have also loaded your MTN number with 1GB of data as a goodwill gesture for service received.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Mar 2018, 09:51
Official
Dear Francina,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused by the delay in resolving your matter.
We value your input and also appreciate the time you took to raise your concerns with us. The issue has been resolved as per our conversation. We have also loaded your MTN number with 1GB of data as a goodwill gesture for service received.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,