IvdM
Ilze van der Merwe
1 reviews | Active since Apr 2011
27 Feb 2018, 12:26
NO Service
I have been a client with MTN for approximately 20 years. I have been trying since October 2017 to cancel one of my contracts but to no avail. I have sent an e-mail and receive a reply that unfortunately they cannot cancel my contract, I have to call 808. I have tried NUMEROUS times to get through to the cancellations department, but every time I hold for approximately 15 minutes, and then the call is cut. This is actually PATHETIC!!!!! If I didn't have other MTN contracts, I would have cancelled the payment with my bank.
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MTN South Africa's replyOfficial
27 Feb 2018, 14:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please note that once the contract is cancelled for the data contract for cell number *** all data will be lost in 2-24 hours.
We have tried to contact you for assistance, no availability.
Thank you for your call back.
I have informed you that all data left on the sim card will be lost, you have requested to use the data left on the sim card first : 4.50 Internet GB
Once the data is used up please send to me the request to go ahead with the cancellation for this number. This need to be requested before the 15/3-2018 due to new month allocations done on the 17th of every month.
The agent Siphiwe Phungula sent the request already to the cancellation department, I will send email to him to request for cancellation .
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 14:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please note that once the contract is cancelled for the data contract for cell number *** all data will be lost in 2-24 hours.
We have tried to contact you for assistance, no availability.
Thank you for your call back.
I have informed you that all data left on the sim card will be lost, you have requested to use the data left on the sim card first : 4.50 Internet GB
Once the data is used up please send to me the request to go ahead with the cancellation for this number. This need to be requested before the 15/3-2018 due to new month allocations done on the 17th of every month.
The agent Siphiwe Phungula sent the request already to the cancellation department, I will send email to him to request for cancellation .
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,