TS
Theunis S
1 reviews | Active since Feb 2018
19 Feb 2018, 12:10
No service
Once again in 2 weeks time service problem from mtn. Phoned mtn retention twice just to get phone put down in my ear. I think this needs to be taken further with my attorney. Upgraded thru mtn retention for a handset and they send me a sim card. I am on my way to cancel the debit order. I think they should be on every news paper i can find.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2018, 22:45Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Feb 2018, 22:45
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,