No service

Item: MTN South Africa
Rating: 1
Author: Raneel S

Hi, I bought a MTN 30GB data sim Black FRiday special. I only decided to use it this week but see that I am not getting network. Please can you check that everything is in order on my account - it's a contract, so it should be ok. Please look into why I am not getting service. I am in the process of porting my number, so please send me an email with reference number if you cannot get through to me on the phone. Thank you.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

19 Jan 2018, 12:45

Good day Raneel,

Thank you for your post.

Take this as confirmation that we have received your post.

Your account is currently in arrears, please contact our call center to arrange for payment on 083 808 from an MTN sim. They will also be able to assist you with any other concerns you may have on this matter.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply19 Jan 2018, 12:45

Official

Good day Raneel,

Thank you for your post.

Take this as confirmation that we have received your post.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Raneel S's updateReviewer Update

19 Jan 2018, 13:06

Please provide me with another number as I do not have an MTN voice sim - only a data sim that doesnt work. I thought it being a contract, billing would automatiicaly be done, seems it is not the case. Please provide me with the contact number that I can call from any network and I will get in touch with them. Thanks

Raneel S's update19 Jan 2018, 13:06

Reviewer Update

No service

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