JW
Johan W
1 reviews | Active since Nov 2017
12 Nov 2017, 19:43
NO SERVICE
New additional contract application done, after almost a month and various of phone calls MTN Online could not deliver a new device and therefore I cancelled the service. In this time my account has been debited.
To date I am struggling credit my account. Another agent tried to assist me last week, but now they have cancelled my main contract.
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Replies (2)
MTN South Africa's replyOfficial
12 Nov 2017, 21:10Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract has been cancelled, the journal for the credit for the billing from the upgrade is in progress.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply12 Nov 2017, 21:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract has been cancelled, the journal for the credit for the billing from the upgrade is in progress.
Kind Regards,
Alice van der Merwe
Best regards,
JW
Johan W's updateReviewer Update
12 Nov 2017, 22:03I have been informed of the cancellation of the additional contract, but the refund / credit has been in process for more or less 2 months.
One of the agents has tried to assist me last week to credit my account but got it right to cancel my main contract.
JW
Johan W's update12 Nov 2017, 22:03
Reviewer Update
I have been informed of the cancellation of the additional contract, but the refund / credit has been in process for more or less 2 months.
One of the agents has tried to assist me last week to credit my account but got it right to cancel my main contract.