No Service
Since this morning, 24 Sep 17, we have had No Service in the Overberg region. When I contacted the call center, I was referred to another department, which I contacted.This department function during working hours. I then contacted the Service Center again. I wanted to know if they are working on the problem, the operator informed me that it might be my sim card, which it can't be since all the MTN products are not having service. She then told me that she can not assist me, that I have to go to a branch. This on a Sunday, which is a public holiday, in a small town. This after we struggled with service during the week. I am really frustrated with MTN. I will not advise anyone to make use of MTN.
Thank you for your post.
We apologize for any inconvenience incurred.
MTN did have connection problems on the 22nd of September this was resolved on the same date.
We do not pick up any suspensions on the account for the 5 lines on the account.
If this problem is not resolved then you need to contact the coverage department on ***.
You may complete the application on line and send this to the coverage department.
https://www.mtn.co.za/pages/NetworkCoverage.aspx
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
MTN did have connection problems on the 22nd of September this was resolved on the same date.
We do not pick up any suspensions on the account for the 5 lines on the account.
If this problem is not resolved then you need to contact the coverage department on ***.
You may complete the application on line and send this to the coverage department.
https://www.mtn.co.za/pages/NetworkCoverage.aspx
Kind Regards,
Alice van der Merwe
Best regards,