BM
Burgert M

1 reviews | Active since Oct 2009

06 May 2015, 13:23

NO service!!

The tower in my area has been off for the past 4 weeks. All Coverage ***) says is that the engineers are working on the tower. I left 3 mess for David (Supervisor) with Ruben, Kagiso & Sisiwe, but he did not return my calls. When I phoned the 4th time Ruben answered the phoned and flatly denied that he ever spoke to me or left a mess for David. He had a dismissive and \don't care"attitude\""!<br> I then phoned *** to lodge a complaint - the 1st time I was put through to a cell that cut off"

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 14:56
Official
Hello Burgert,

Thank you for raising your concerns with MTN.

Please accept our apologies for the delayed response and any inconvenience caused.

Please note I have escalated this to the relevant management teams for urgent attention you will be advised of the outcome.

Regards,
Devan

REQ:***