1 reviews | Active since Oct 2014
NO SERVICE!!!!!!
On 2nd April 2015 I submit an insurance claim for handset <br> After almost a week i did not received any feedback and i had to phone them.<br> <br> On Wednesday 8 April 2015 after numerous attempts to get hold of MTN, I was told by MTN - Refilwe that pick up was arranged with the couriers and the courier company will contact me the next day - Thursday 9 April 2015 to arrange the pick address.<br> <br> It is now Monday 13 April 2015 and no one has contact me for any pick up arrangements.<br> <br> I tried to contact MTN on Friday 10 April 2015 and this morning Monday 13 April 2015 to find out what is the delay but could not get hold of anyone at MTN insurance.<br> <br> It is now 17 April and still no feedback or pick up arrangements!!<br> <br> NO NO NO MTN!!!!<br> <br> <br> <br> <br> <br>
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. The Logistic company Smartphone Plus would be calling you today 30-04-2015 to make the necessary arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. The Logistic company Smartphone Plus would be calling you today 30-04-2015 to make the necessary arrangements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***