NM
Nicolene M
1 reviews | Active since Feb 2015
08 Apr 2015, 14:39
No Service
Mtn send me by courier a new LTE sim ( I did not request any thing) I followed the instructions but with no success This I did 3 times for my own cost! When I phoned 808 as requested by SMS The line is to busy to help me This I did twice at my own cost I then phoned *** and was told that I did everything correct and I must repeat that which I refused and was told to hold the line I put my phone on speaker and after 20 min no one came back to me MTN is just so bad in service and I am very frustrated!
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Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 15:58Hello Winter2013,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the sim card is now active and that you are able to make use of it. Apologies again for the unnecessary delay.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the sim card is now active and that you are able to make use of it. Apologies again for the unnecessary delay.
Regards
Mary
REQ:***
MTN South Africa's reply24 Apr 2015, 15:58
Official
Hello Winter2013,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the sim card is now active and that you are able to make use of it. Apologies again for the unnecessary delay.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that the sim card is now active and that you are able to make use of it. Apologies again for the unnecessary delay.
Regards
Mary
REQ:***