cC
clinton C

1 reviews | Active since Mar 2015

07 Apr 2015, 11:34

NO SERVICE

<div>Good day,<br>&nbsp;I have been struggling to get through to Customer care for over a week now, when I did get through the call centre rep, told me that she cant help me? and sh will get some1 to phone me back. (I'm still waiting) when I asked to speak to her team leader or somebody that can help me she said that I will have to be put on hold until they come back from lunch! Call reference is ***<br>&nbsp;At this stage im about to give up and just move to a service provider who can actually provide me with a service.<br>&nbsp;Please can someone get back to me asap<br><br></div>

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 13:54
Official
Hello C.CASEY,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the number ending in 266 has been migrated to prepaid on the 15 April 2015.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,