JT
Jeanetta T
1 reviews | Active since Mar 2015
12 Mar 2015, 14:23
No service
I have been trying to phone MTN's Customer Care for the past week on a daily basis, but no answer. I have hold on for up to 45 minutes at a time. I tried the e-mail as well, but apart from one reply, I haven't received anything else after responding, and are no closer to sort out the problem.
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 15:01Hello Jeanettat,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the line is reactivated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the line is reactivated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Mar 2015, 15:01
Official
Hello Jeanettat,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the line is reactivated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the line is reactivated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***