NO Service

A double debit was scheduled on my account in error. I had called into 808 to advise of a failed debit order in December due to bank issues and confirmed I would be able to make the double payment with my January debit order. Agent confirmed all would be well. R2807 was debited on the 25th January and went off successfully. On the 8th February another amount of R2807 was debited off my account. The debit bounced and I was charged R150 by my bank. I phoned in and queried what went wrong, the consultant said that it was an error and she would request that the R150 would be refunded to me. 2 weeks later my line was blocked so I phoned in and the consultant told me there was an amount outstanding, I confirmed that it was paid by debit order and he said he could see that and opened my line. He advised me that the refund was still being processed. I phoned in on the 22nd February and queried the status of the refund. The agent told me there was nothing on the system reading that and started reading out bills from 2010 to me! Her manager then explained that the second double debit did not need to be requested as it was automatically generated on the 25th. I was promised an investigation.