ER
Esther R
1 reviews | Active since Oct 2014
07 Feb 2018, 10:23
NO SENSE OF URGENCY TO ASSIST THOSE IN NEED!!!!
I HAD MY PHONE STOLE ON MONDAY MORNING. MONDAY EVENING I MANAGED TO GET A NEW SIM CARD AND CALL MTN FOR A SIM SWAP. FAST FORWARD TO TODAY, I AM STILL WAITING. WHAT THE *** IS GOING ON!! I HAVE NOT BEEN ABLE TO PROCESS ANYTHING ONLINE, RECEIVE ANY IMPORTANT CALLS NOTHING!! I HAVE CALLED MTN MORE THAN 20 TIMES BETWEEN MONDAY AND TODAY AND THEY ARE *********** AND THEY DONT CARE. I AM ***ING FRUSTRATED. CAN I GET ASSISTANCE PLEASE!!!
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Esther R's updateReviewer Update
07 Feb 2018, 19:44Good evening Kabelo
Thank you for your call and assurance this evening. I am happy to report that I got home and my sim card was working. Your professionalism in how you handled this issue was refreshing and much appreciated. You are a service champion who brightened up my week after I really thought it was going down the drain.
Thank you.
Kr
Esther
ER
Esther R's update07 Feb 2018, 19:44
Reviewer Update
Good evening Kabelo
Thank you for your call and assurance this evening. I am happy to report that I got home and my sim card was working. Your professionalism in how you handled this issue was refreshing and much appreciated. You are a service champion who brightened up my week after I really thought it was going down the drain.
Thank you.
Kr
Esther