No sense of urgency

It is now a week since I've logged my complaint on the same platform. And all I got was a request for my account number or I'D number which I've provided, and still no feedback. This is a clear indication that MTN does not care. My account is now handed over to MBD and my contract has been terminated. It's billing time and my query has not been resolved. I've send emails upon emails and all I get is automated responses saying that I will be contacted in 48 hours. So many 48 hours have passed and no one seem to do a follow up. When you call 808 the agents are either rude or they just drop the phone or they don't understand what to do. Is there somebody out there that can actually give me a call or respond to my emails or just do anything. Cos I'm ready to go to the ombudsman with this. My contract number is A ********** - SIM number ********** 045