nT
ntombifuthi T
1 reviews | Active since Feb 2014
24 Dec 2015, 11:47
no sense of urgency
So I received the letter regarding excess payment. I paid 2 days ago already. But I still don't have my phone, there are too many channels in getting my phone smart phone repair centre etc, MTN can't even tell me when they will deliver my phone. I am going home today, they better deliver the phone to where I will be for Christmas. This is frustrating and inconveniencing a paying customer. I am definitely moving my business somewhere else
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 09:17Hello Ntombi_tshabs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Dec 2015, 09:17
Official
Hello Ntombi_tshabs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has already been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***