No sense of communication or customer service

I am writing this on behalf of my father As I feel it must be shared! !He went to mtn 2weeks ago app**** for a phone signed documents they told him that he must wait for an sms to let him know what outcome is!! Its almost 2weeks and he heard nothing in the past 2weeks he called to ask the outcome ans rudely they shout amd tell him to wait. Today in his lunch time he goes to mtn store to ask just for progress and they rather tell him because of him not applying there he must go to blue route!!! What happened to customer service man what happened to going the extra mile or communication instead u send people away abruptly! I told my dad to not go there again and just let this go because they clearly have no respect for him as a customer not once was he rude. Yet he is treated like this no mtn when he had a contract he paid each month is this how u treat loyal customers!!!!! Disappointed