No Sense of Accountabilty

i called again for the millionth time to follow up on my query REQ:*** (one of a thousand i have received) and was once again sent from pillar to post with no resolution.<br> <br> I initially logged this query around the 7th of July 2015, months later still no answer.<br> <br> I was told to escalate my query credit management- like i work for MTN and would know who that is. My query was regarding why the billing account went over the set credtion limit by over a thousand rand without the line cutting or being suspended upon reaching the set threshold or any warning given as in previous months. A precedence had been set by oyurselves to be providing such a service. The expectation was not met. the line in question is: ***. I have requested a detailed break down on numerous occasions and have not recieved anything to date.<br> <br> Now, my other line, ***, which is used my my brother has now been affected and cut off. This is on a top up contract and has always been paid up to date. Can we have this line open whilst I await feedback on how we resolve the other lines query.<br> <br> Do ineed to contact the ombudsman before i can get any answers from yourselves ?<br> call me on ***