1 reviews | Active since Feb 2016
No satisfactory response to query
Got a billing of +-R7500 for my monthly cost of my tablet. My monthly payment is usually on the dot of -R400 as I get 2gb free. When I don't use the data it carries over to the next month, by then my SIM said I had 10gb of data to use. So I used the data as expected, then I got the bill of +- R7500. After many phone calls on my side, they still didnt give explanation as to where they carried over my data and so on. My reference number is ***. I haven't received any response explaining why the data bundle didnt carried over and paid the full amount because they wouldve cancelled all our other contracts. The full amount was paid so they dont even bother do look into the query. I keep phoning and they give me the same answer they are looking into it and will let me know and it has been 3 months already.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that cell *** is on open 2GB contract, you have received the 2GB allocation that is free with the package after you have utilized the 2GB the internet has been used further and this has been billed to the account. The billing department has validated the usage :data Usage vs Charge validation has been validated and is correct. This charges is from 10-10-2015 until 11-11-2015. Data is only valid for 30 days.
We have requested for the URL report to be send to you and the itemized billing that will reflect you have used more than the 2GB. No cancellation request has been received for this number *** the contract expired 2016-01-19 if you require to cancel this line please contact the 808 service center to assist with the cancellation request, cancellation request is required 30 days before the contract expires.
Early termination fee will apply if you request to cancel the other contracts before cancellation dates.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that cell *** is on open 2GB contract, you have received the 2GB allocation that is free with the package after you have utilized the 2GB the internet has been used further and this has been billed to the account. The billing department has validated the usage :data Usage vs Charge validation has been validated and is correct. This charges is from 10-10-2015 until 11-11-2015. Data is only valid for 30 days.
We have requested for the URL report to be send to you and the itemized billing that will reflect you have used more than the 2GB. No cancellation request has been received for this number *** the contract expired 2016-01-19 if you require to cancel this line please contact the 808 service center to assist with the cancellation request, cancellation request is required 30 days before the contract expires.
Early termination fee will apply if you request to cancel the other contracts before cancellation dates.
Kind Regards,
Alice van der Merwe
***
Best regards,