AV
ANNE-BELL VERMAAK

1 reviews | Active since Mar 2010

23 Apr 2015, 18:35

NO SATISFACTION FROM MTN YET !!

ATT: Mary<br> REQ:*** <br> HI MARY, I DON'T KNOW WHAT DIFFERENT SYSTEMS YOU ARE USING, OTHER THAN MTN MOKOPANE, BECAUSE MY UPGRADES HAVEN'T BEEN DONE AT ALL!!!!!! I WAS AT MTN MOKOPANE, SPOKE TO JACO, YESTERDAY AGAIN!! YET, STILL NO CREDIT LIMIT INCREASING, AS PER SEVERAL REQUESTS!!!! *** & ***, THEY DON'T HAVE STOCK EITHER YET, AS PER SSEVERAL REQUEST ON THAT AS WELL!!! NOKIA ASHA 210 & HP LAPTOP&3G MODEM HAVEN'T ARRIVED AT MOKOPANE YET!!! SO I WOULD GREATLY APPRECIATE IT, IF YOU CAN CONFIRM WITH JACO AT MTN MOKOPANE ON ***, THAT I'M WAITNG NOW FOR 7WEEKS AND COUNTING!!!!! SO, IF YOU CAN PLEASE FIRSTLY FOLLOW UP ON THE DATA LINE, THAT STILL SHOWING CREDIT LIMIT OF R63, NONE OF THE 2 UPGRADES CAN GO THROUGH!!! SECONDLY, MAKE SURE THE STOCK, AS SAID ABOVE, ARE SEND TO MOKOPANE ASAP!!! IF YOU CAN THEN LET ME KNOW, ASAP, WHEN THE 2 UPGRADES WILL ACTUALLY FOR REAL BE DONE, THAT I HAVE MY NEW PHONE&LAPTOP AND CAN SAY I'M SATISFIED AT LAST..... BECAUSE SERIOUSLY, 7WEEKS IS SERIOUSLY BY FAR OVERDUE!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply06 May 2015, 14:14
Official
Hello bellatjie,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to our Sales department supervisory team for urgent investigate. They will contact you directly and assist you telephonically with your upgrades.

Thank you.
Kagiso
REQ:***