No Samsung TV or Accessories Voucher provided with Galaxy S8 contract as advertised

I decided to take out another MTN contract for the Samsung S8 due to adverti*****t for the period 15-18 November 2017 , where Samsung 32" TV was offered free with 24 month contract with any S8 /S8+ or Note 8.

I signed the contract with MTN on the 17th & received an approval on the contract on this date. I queried the free TV & was advised that when I receive the phone it will be available on the Samsung Rewards App. I went on the 18th to collect phone & was advised that they will call me when the stock arrived (I was previously told that the phone was in stock with the store).

I called at the store again on the 20th & was given the phone with the Sim card (at a cost of R114) . I again asked the consultant about the Samsung Rewards applicable to to the contract & was advised that i must upload a copy of my contract to Samsung rewards to redeem the TV.

On arrival home we noticed that sim was not RICA'd . I called the customer service line & was advised that their activations department is closed & I must call in business hours . I again asked the consultant regarding the TV & was advised that they don't know & cannot assist

I called the store this morning & was advised that the phone was not RICA'd & they will resolve & call me back. I received a call back in half a hour to say that sim had been activated.

On activation of the sim & I browsed the Samsung Rewards app & was only able to locate the travel voucher that was advertised, the R250 Voucher for Samsung accessories was not on the Rewards app nor on the phone's box as advertised. There was also nothing about the TV. I called the 808 number again & they said I must request a voucher for the TV in store & the store says I must claim the TV on the Samsung rewards. I have been going from pillar to post without no solution & on the verge of cancelling my contract due to my frustrations.