1 reviews | Active since Feb 2015
No Sale Recording from MTN over R
I have tried to get an April 2015 Bill resolved up to today with no success.Email from Credit Management stated \We will respond to your query within 8 working hours"Its now 3 Days not even a word.<br> Received the above respone from Credit Management after sending details below.(Figures Revised Exact)<br> All am asking for is the Recording of the sale as to assess from my personal side and hand over to my legal .I write this email as a query to the bill I got in April 2014 of R2932.66.I have 3 MTN Lines as below bill is now in 90 day arrears.***Gb 3G Data Line with E5220 Modem***Line being queriedI got the 3G line on 07/04/2015 with MTN Direct Store.End of May 2015 I got a bill of around R4339.66.00 and I queried it on the 1st of June 2015 at MTN Northgate Store"
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management of our connect direct team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the management of our connect direct team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica