JS
Jeanine S
1 reviews | Active since Jan 2015
28 Jan 2015, 18:24
No return report and bad customer service
Phoned 5 times in the past 6 weeks due to bad coverage. Have not had any response as yet. Today spoke to 2 rude customer service consultants when I requested to speak to a supervisor, one of them just was rude and then cut me off and the other basically told me that they were not going to do anything about the coverage in the area and I should set my phone to 2g which as far as I know you cannot to it with iPhone. I have coverage issue with Vodacom for my modem and someone came out in 48 hrs to check the signal. So big up for Vodacom and big down for MTN.
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 10:50Hello Jeaninesmal ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Feb 2015, 10:50
Official
Hello Jeaninesmal ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***