No Result

One of the contracts I have with MTN is for a mobile phone my mother in law uses, she is 75 years old, in early January 2025 she realized that she was no longer receiving any SMS messages nor could she send, I tried to get this fixed by calling the call centre and after more than an hour I was told it had been escalated and would be corrected in the next 48 hours, nothing was corrected so the following week I went to the local MTN shop and stood around while they reset all the settings etc. and then eventually told me it had been escalated and would be corrected in 48 hours. Well three visits over the next 4 weeks or so all got me the same response and the same result. Her medical aid sends her authorization codes for her cancer treatment by SMS and this is now becoming a serious issue. Everyone is very friendly but no one seems to be able to fix the issue.