1 reviews | Active since Mar 2014
No Responses From Retentions
<p>Contract is coming up to an end and want to cancel it, however I have sent multipe emails to get this done but I get no response back other than the Auto Response.</p> <p>Been weeks and I think this is poor service at the moment. I have always been happy with MTN but at the moment it is absurd.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and the number *** expires on the 23/02/2017 kindly contact us on the 24/02/2017 in order for to migrate your number to prepaid.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and the number *** expires on the 23/02/2017 kindly contact us on the 24/02/2017 in order for to migrate your number to prepaid.
warm regards
mike
REQ:***
Hi Mike,
Thank you very much for your response here, I appreciate it. I had not knows that there has been a breakdown as I have been sending mails for the past 3-4 weeks.
I will contact MTN on the 24th thank you very much once again.
Kind Regards,
Chris
Hi Mike,
Thank you very much for your response here, I appreciate it. I had not knows that there has been a breakdown as I have been sending mails for the past 3-4 weeks.
I will contact MTN on the 24th thank you very much once again.
Kind Regards,
Chris