CE
Catharina E
1 reviews | Active since Sept 2015
14 Oct 2015, 09:11
No response yet from legal dept.
I am referring to previous report and no response from Mtn yet. My husband passed away on 21 May 2015. I have decided to continue with his contract untill 14 October. Jama at Mtn Cape Road advised me on 22 Sept to get an affidavit, his death certificate and Id and then hand it in for a 30 days notice period. I have done so. On 23 Sept the contract was terminated with still R1200 credit. The documents was faxed to Shane Williams by Eugene from Summerstrand branch. Eugene clearly understanded that my intention was to still use my credit which was added the previious day. He did not communicate it to Mr Williams. The last debit order went through after this date. My cell number is ***.
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MTN South Africa's replyOfficial
15 Oct 2015, 11:30Hello carinve,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since this is a deceased account, upon receipt of the death certificate the line would be cancelled unless you request to transfer the number to your account. I have also sent a mail to the store in Cape Road to contact you as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since this is a deceased account, upon receipt of the death certificate the line would be cancelled unless you request to transfer the number to your account. I have also sent a mail to the store in Cape Road to contact you as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Oct 2015, 11:30
Official
Hello carinve,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since this is a deceased account, upon receipt of the death certificate the line would be cancelled unless you request to transfer the number to your account. I have also sent a mail to the store in Cape Road to contact you as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since this is a deceased account, upon receipt of the death certificate the line would be cancelled unless you request to transfer the number to your account. I have also sent a mail to the store in Cape Road to contact you as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***