NO RESPONSE YET AGAIN!

<p>On January 2016 I went in to the mtn walk-in centre at somerset mall. I had 2 contracts which was already over the required contractual period of 24 months. I wanted to cancel these contracts.I was help by an agent called: Mr Timothy Nkejane. I filled in the required cancellation forms and was told that both the contracts were now officially cancelled. However, mtn still deducted from my banking account for one contract. I went in to see Mr Timothy Nkejane again and was told that he made an error with the relevant contract ( * ********** 791). However, he promised to rectify the problem and that i would be refunded.He even went so far as to tell me that he was changing jobs and would start working at mtn in Westgate Mall. I went to westgate mall on numerous occasions but Mr Timothy Nkejane suddenly had dissapeared! No one knows where he is! He dont respond to any of my communications!Can somebody please help me? But then I got a response from Mike as follows ... Dear Valued Customer,Thank you for taking time to raise your concerns with MTN. Kindly be advised that the number ********** 791 have been migrated to prepaid as per your request and we passed the credit of R381.90 for late cancellation,will reflect in your contract account within 5 to 7 working days. Warm regards. Mike.</p> <p>But now both Timothy and Mike has dissapeared!</p>