no response yet???

Dear Sir/Madam,<br> <br> The matter pertaining to your abovementioned reference number is extremely urgent, your last received response was on 12 January when you promised that a billing query would be logged.<br> <br> The money that was taken from our Ministry, because of your incorrect billing system needs to be refunded immediately, it is totally unacceptable that matters such as these are left pending for such a long period of time, it doesn't speak well of MTN, which should be what is expected from a so-called reputable company such as yours. We must insist on an immediate response to this problem otherwise we will have to resort to more drastic measures. <br> <br> As we have previously mentioned these finances belong to a church, it is a non-profit organization and therefore this matter should be given your URGENT attention <br>