1 reviews | Active since Sept 2016
No response wrt application of contract
<p>App**** for a MTN Fri-Yay contract, got absolutely no response at all. Even sent a follow up email with a copy of my payslip, 3 months bank statements and ID ********** in an attempt to speed the process up, but still no response. Submitted an complaint on the MTN website, was given a ticket no. (Ticket#: ********** 1), still no response.</p> <p> </p> <p>This is extremely concerning as I am a Vodacom customer looking to move over to MTN, and this strongly motivates me to rethink my decision. MTN, if this is how I get treated/ignored as a potential client, how badly can I expect to be treated when I actually move over to you guys?</p> <p> </p> <p>My application reference no is ********** 9</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***