GW
Graham W
1 reviews | Active since Jul 2011
29 Jul 2015, 08:17
No response when trying to cancel contract
After being overcharged for 5 months (which they admit) and not being credited, I am trying to cancel my contract. I phoned the 808 number and followed the prompts but no forms were emailed to me so I wrote a cancellation letter and emailed it to MTN. I have requested that they confirm the cancellation of the contract but have had no response to several emails to confirm that it has been received.<br> <br> Can someone please cancel this contract!<br> <br>
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MTN South Africa's replyOfficial
10 Aug 2015, 17:22Hello ggw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a confirmation email was sent out on the 31 July 2015. Kindly note that both numbers expire on the 15 August 2015 and since they are in a business name, we do require a copy of the directors ID for the cancellation request. This can be sent to the same email address of the the mail sent previously.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a confirmation email was sent out on the 31 July 2015. Kindly note that both numbers expire on the 15 August 2015 and since they are in a business name, we do require a copy of the directors ID for the cancellation request. This can be sent to the same email address of the the mail sent previously.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Aug 2015, 17:22
Official
Hello ggw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a confirmation email was sent out on the 31 July 2015. Kindly note that both numbers expire on the 15 August 2015 and since they are in a business name, we do require a copy of the directors ID for the cancellation request. This can be sent to the same email address of the the mail sent previously.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a confirmation email was sent out on the 31 July 2015. Kindly note that both numbers expire on the 15 August 2015 and since they are in a business name, we do require a copy of the directors ID for the cancellation request. This can be sent to the same email address of the the mail sent previously.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***