DM
Debi M
1 reviews | Active since Mar 2013
22 Jul 2015, 13:47
No response to urgent billing query a month later
On 24 June 2015 I emailed Customer Care with an URGENT billing query. I got my first response today, but it did not address the problem. I need this resolved today, as it affects the amount that will be deducted from my salary on Friday. My reference number is #***1.<br> <br> Please call me on ***. The number indicated below is the cellphone number for which I have raised the query.
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MTN South Africa's replyOfficial
05 Aug 2015, 12:41Hello Debzzz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
An email has been sent to you, please respond as soon as you can so that we can resolve this matter.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
An email has been sent to you, please respond as soon as you can so that we can resolve this matter.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply05 Aug 2015, 12:41
Official
Hello Debzzz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
An email has been sent to you, please respond as soon as you can so that we can resolve this matter.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
An email has been sent to you, please respond as soon as you can so that we can resolve this matter.
Thank you
Wenzile Masina
REQ:***