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myrthe S

1 reviews | Active since Jul 2015

29 Jul 2015, 12:51

NO RESPONSE TO SEVERE COMPLAINT

I am now 5 reference numbers from calls further, e-mail correspondance with new refernce numbers, have sent proof that I did indeed have a datalimit. And still NO RESPONSE from MTN. Not ONE call. They NEVER called back. They have transferred the dispute to a legal department of which MTN is not willing to give me the phone number. Only e-mail address. I have e-mailed them everyday. I get no response. I do not know what to do anymore. If any MTN employee reads this - please get back to me. My clients can not get hold of me and I am still presented with a R32000 bill! Some of my latest reference numbers:<br> <br> ***3<br> ***1<br> ***

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2015, 09:27
Official
Hello myrthe,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***