No response to requests

I have now called MTN 3 times and I am still waiting for my itemized billing report.<br> <br> I called MTN various times requesting a report of my calls so that I can determine why my cellphone bill has exceeded its credit limit for the past three months - I was told that what I need is a once off itemized billing report for a period of time which I can decide! Every time I get through to a different consultant who provides me with contradicting information to the consultant previously spoken to. <br> <br> The first consultant said that I will receive an email shortly with the information - it was the wrong information! Called again and the second consultant said it will take an hour to process - did not receive anything!! Called again and the third consultant said it will take 2 to 48 hours to process - received nothing and it is 72 hours later!!!<br> <br> I don't even want to get in to the contradicting information I received about payment for the itemized billing report.<br> <br> I am due for an upgrade this month but I think I will rather just cancel my contract with MTN if I do not receive the itemized billing reports! <br> <br> Take note MTN: you will lose another customer due to poor customer service!