GE
Garth E
1 reviews | Active since Mar 2012
03 Mar 2016, 08:31
No response to request to terminate paid up contra
On 24 Feb I called the call centre number 808 and requested by paid up contract be terminated and migrated to prepaid (ref no ***). Then on 1 March I followed up, no migration yet, the consultant sent an escalation (ref no ***). I phoned today, still no migration. I was initially advised that it would take 3-5 working days but this has now passed. Its just a simple request to terminate a contract that has been fully paid off and migrate me to prepaid. What can be taking so long?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 16:11Hello gelliott1,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your number has been migrated to pre-paid, please allow a turnaround time of 2-24hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your number has been migrated to pre-paid, please allow a turnaround time of 2-24hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply03 Mar 2016, 16:11
Official
Hello gelliott1,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your number has been migrated to pre-paid, please allow a turnaround time of 2-24hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your number has been migrated to pre-paid, please allow a turnaround time of 2-24hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***