No response to request to cancel ********** contract A***

For the last 3 months I have been dealing with debit orders going off my bank account for an MTN contract that I never took out. I have attempted to go to one of the stores to get the contract cancelled. I was told this was not possible and that I would have to submit my request to the ***** Department. This was done in store in September 2017 and I was provided with a ref: USD no: ********** and was told that I would be contacted with feedback. To date, there has not been a response and amounts ranging from R833 to R53 972.46 have been debited from my bank. I do not know how else to deal with this as MTN contact numbers are difficult to get through if you are not a customer. I need this urgently dealt with as I suspect I am going to be blacklisted due to this contract.