PC
Paul C
1 reviews | Active since Jul 2011
19 Nov 2015, 15:32
No response to request for Contract Cancellation
I have moved overseas and have been trying to cancel my contracts on both my numbers for the past two months. I have a reference number ***0. I will now go through another billing cycle with still no response. I cannot find an international number to phone so I cannot even phone to cancel myself. My emails are responded to at two week intervals which is shocking. Please can someone help me. This is urgent.
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Replies (1)
MTN South Africa's replyOfficial
21 Nov 2015, 09:24Hello Pconi2011,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that you were provided with the early termination fees for both numbers in July 2015.
We've now requested the management team within our Cancellations Department to provide you with the early termination fees for both numbers and the process of the cancellation. They will make contact with you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that you were provided with the early termination fees for both numbers in July 2015.
We've now requested the management team within our Cancellations Department to provide you with the early termination fees for both numbers and the process of the cancellation. They will make contact with you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Nov 2015, 09:24
Official
Hello Pconi2011,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that you were provided with the early termination fees for both numbers in July 2015.
We've now requested the management team within our Cancellations Department to provide you with the early termination fees for both numbers and the process of the cancellation. They will make contact with you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that you were provided with the early termination fees for both numbers in July 2015.
We've now requested the management team within our Cancellations Department to provide you with the early termination fees for both numbers and the process of the cancellation. They will make contact with you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***