1 reviews | Active since Sept 2016
No response to repeated requests for assistance
<p>I am trying to cancel the insurance I have on my cell phone. Calling the customer service number gets me nowhere because there are only voice prompts, none of which match my requirement, and no option to speak to an operator directly. I have also emailed ********** on MANY occasions and receive an automated response and nothing further. This has been going on for weeks already.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for their attention as the account has been handed over. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for their attention as the account has been handed over. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Good morning,
Since 27 December 2016, I have received no further communication.
Please clarify what is meant by "the account has been handed over"?
This matter please requires urgent attention as I do not wish to be billed for the insurance for yet another month.
Thanks very much for your assistance.
Belinda
Good morning,
Since 27 December 2016, I have received no further communication.
Please clarify what is meant by "the account has been handed over"?
This matter please requires urgent attention as I do not wish to be billed for the insurance for yet another month.
Thanks very much for your assistance.
Belinda