DR
Delana R

1 reviews | Active since Feb 2016

11 Feb 2016, 10:43

No response to Query. No monies owing received.

Ref no of Complaint: ***6: 1st E mail send on 07/24/2015. response,request has been sent to the relevant department for assistance. Numerous emails send. Still deducting monies from accounts ref No: *** Cancel contract on 28th Nov 2015 & *** was cancelled on 08th July 2015. USD: *** . Response in Jan 2016: Account Status is Locked and with Legal, you are advised to call 808 from your cell phone or *** using a different network and the IVR will route their call to Legal. - Call center was disrupted at that stage. Did go to MTN at Absa square on 09/01/2016 as requested by Head Office. All relevant document sent to Victor at [Email Removed] Customer Services at head office responded with the message time and again<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2016, 14:58
Official
Hello Delana le Roux,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have escalated your query to the legal team for resolution as the status of the account is with Legal.

Regards
Thabelo
REQ:***