1 reviews | Active since Nov 2014
No response to query: missing data and sms'
I went to MTN Morningside for a SIM swap. MTN were happy to take my R250 that it costs to change a number. However once the SIM swap took place, data, airtime and sms' that were loaded on the old number, disappeared when the new number came into effect. I have emailed the consultant Lee-Andra Marks on 3 occasions, with no response from her in a week!<br> <br> Lee-Andra Marks did not inform me that loaded airtime, data and sms' would be ****** by MTN after the SIM swap.<br> <br> The call centre staff are just as inept as the call centre consultant told me to return to the store to sort it out with Lee-Andra Marks. Apparently MTN stores are not on the same system and the call centre consultant cannot assist with reloading the missing airtime, data and sms' - according to the call centre consultant<br> <br>
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer I have checked on the number that has done a sim swap in 2015-10-06 and I see there is adata bundles should you still need more assistance kindly contact 808 from your contract cell phone.
Warm Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer I have checked on the number that has done a sim swap in 2015-10-06 and I see there is adata bundles should you still need more assistance kindly contact 808 from your contract cell phone.
Warm Regards
Nompumelelo
REQ:***
Best regards,