NO response to query and no satisfaction from MTN

<p>I have had a cellphone contract with MTN for many years. I renewed my contract last year without buying a new handset. I now find my current handset is giving problems and wish to end the contract and get an new one with a new phone. I have enquired both with Customer Service and at the local store in order to do so, but so far - after several weeks - I have not yet had a clear answer of what I must do or pay to buy out the current contract.</p> <p><span style="text-decoration: underline;"><strong>My last mail of 5 Sept has not yet been answered.</strong></span> The local store is also waiting for a solution/reply.</p> <p> </p> <p>I am not trying to pay less but to get a contract where I will be paying several times MORE, yet it is so difficult to get a conclusion? I find this absolutely pathetic.</p> <p> </p>